Privacy Policy

Introduction

Praxenova operates as an educational platform providing online courses focused on personal development and life mission creation. We understand that your privacy matters, and this policy explains how we collect, use, and protect information when you interact with our services at praxenova.world.

This document applies to all users who access our platform, enroll in courses, or communicate with us through any channel. By using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We gather information necessary to deliver educational services and improve your learning experience. The data we collect falls into several categories:

How We Use Your Information

The information we collect serves specific purposes related to operating our educational platform:

• Delivering course content and managing your learning progress through personalized learning paths
• Facilitating communication between you, instructors, and other participants in group sessions
• Processing payments and maintaining accurate billing records for subscriptions and course purchases
• Improving our platform functionality based on usage patterns and student feedback
• Sending course updates, announcements, and educational resources relevant to your enrollment
• Responding to support requests and addressing technical issues you encounter
• Ensuring platform security and preventing unauthorized access or fraudulent activity

Data Sharing and Third Parties

We do not sell your personal information. However, we share data with specific service providers who help us operate the platform:

Payment Processors handle transaction data securely when you purchase courses. These providers maintain their own privacy standards and security protocols.

Cloud Service Providers store course materials and user data on secure servers. We select vendors with strong data protection measures and compliance certifications.

Communication Tools enable live sessions and instructor interactions. Video conferencing and messaging platforms process data according to their terms of service.

We may disclose information if required by law, to protect our legal rights, or to prevent harm to users or others.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. Our platform uses encryption for data transmission, secure authentication systems, and regular security audits.

While we take security seriously, no online platform can guarantee absolute protection. You play a role in security by maintaining strong passwords and keeping your account credentials confidential.

Your Rights and Choices

You maintain control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information in your account settings
• Deletion: Request removal of your account and associated data, subject to legal retention requirements
• Communication Preferences: Opt out of promotional emails while still receiving essential course notifications
• Data Portability: Receive your data in a structured, commonly used format

To exercise these rights, contact us using the information provided below. We respond to requests within 30 days.

Cookies and Tracking

Our platform uses cookies and similar technologies to remember your preferences, maintain login sessions, and analyze how you use our services. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

We use analytics tools to understand user behavior and improve the learning experience. This data is aggregated and does not identify individual users.

Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect information from children under 18. If we become aware that we have inadvertently gathered data from someone under 18, we will delete that information promptly.

Data Retention

We retain your information for as long as your account remains active or as needed to provide services. After account closure, we may keep certain data to comply with legal obligations, resolve disputes, or enforce agreements.

Learning records and course completion data may be retained longer to maintain educational transcripts and certification validity.

International Data Transfers

Our platform operates globally, and your information may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and adequate data protection frameworks.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will notify active users via email or through a prominent notice on our platform. The effective date at the top of this document indicates when the policy was last revised.

Continued use of our services after policy updates constitutes acceptance of the revised terms.